Learning & Development (L&D) Consultant

LEARNING & DEVELOPMENT (L&D) CONSULTANT

£45,000.00-50,000.00

Hybrid - Remote/Leicester with occasional travel to other UK sites

Are you..

A Learning & Development professional with ability to create structured, engaging, and high-impact learning content? Skilled in coaching selling approaches, upselling, and cross-selling techniques? Previous experience of working within a large, fast-paced, and ever transforming business?

Are you commutable to our Leicester office and able and willing to attend site at least weekly, and our other UK offices from time to time as required?

Role Overview: 

As a Learning & Development Consultant, you will be responsible for the design, delivery, and evaluation of learning solutions that enhance employee performance and capability, with a focus on core skills such as Customer Service and Sales, Change-readiness, Management Development, and Coaching and Communication

The role ensures learning aligns with business objectives and drives measurable improvements in service quality and effectiveness.

Mainly a remote role, the Learning & Development Consultant is required to spend at least one day per week at Simplify’s Head Office in Enderby, Leicester, with occasional travel to support learning delivery at any of our other UK sites.

Benefits

Competitive Salary of £45,000.00-50,000.00, Hybrid Working, 25 Days Holiday (Plus 8 Days Public Holiday), Option To Buy Or Sell an additional 5 days' Holiday, Company Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, 24-hour GP service, Retail Discounts, Free Parking, Plus Many More! 

Key Responsibilities: 

Program Design & Development:
Create engaging learning programs using adult learning principles, tailored to frontline and sales roles. Incorporate adult learning principles, blended learning approaches and digital learning tools

Delivery & Facilitation:
Deliver interactive workshops and virtual sessions on topics such as:

• Customer experience excellence
• Sales techniques and objection handling
• Communication skills
• Change-readiness – for colleagues and managers
• Management skills training
• Other behavioural/core skills learning
• Providing Coaching as and when required to internal colleagues around topics such as career development, management approaches and performance improvement
• Review, redesign and delivery of Simplify’s groupwide New Joiner Inductions
• Support the People Development team in managing and increasing the Apprenticeship provision across Simplify

Evaluation & Continuous Improvement:
Measure training effectiveness and adjust programs for maximum impact by working with the People Team to install a robust evaluation framework

Stakeholder Engagement:
Partner with our People Partners and business leaders to align learning initiatives with business goals and performance targets by creating and enhancing strong business relationships with Stakeholders

Learning Technology:
Utilise Simplify’s LMS platforms to manage and track learning interventions and partner with our L&D Coordinator to design and deliver fit-for-purpose digital content required to support learning

What we need to see from you:

• Experience of working in an equivalent position within a large, multi-site, complex, and fast-paced, private sector organisation
• Instructional Design: Ability to create structured, engaging learning content
• Facilitation Skills: Confident in delivering training to diverse audiences
• Customer Service Expertise: Deep understanding of service standards and customer experience principles
• Sales Training Knowledge: Skilled in coaching selling approaches, upselling, and cross-selling techniques
• Communication & Influence: Strong interpersonal skills to engage learners and stakeholders
• Management Development experience through the creation and delivery of high-impact learning programmes
• Analytical Skills: Ability to assess impact and ROI
• Adaptability: Comfortable working within a fast-paced, ever-changing culture
• Ability and willingness to travel to our Leicester office at least weekly, and other sites across the UK as and when required

Whilst not essential, in addition to the above essential requirements, we are especially keen to speak with candidates whose applications demonstrate clear experience of using Learning Management systems and digital learning tools, Data Analytics and learning metrics, Project Management skills for planning, Behavioural science knowledge, and/or evidence of a Strategy-focused approach to their work.

Interview structure:

• Initial Microsoft Teams video call so we can give you some more information about our role and business, and of course learn a little bit more about you and your skills and experiences!
• If all goes well and the role seems like a good fit, an in-person 1 hour interview at our Leicester Head Office to include a practical activity ie, delivery of a short session to a small group

Our People

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. 

About Us

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.