BUSINESS ANALYST / SENIOR BUSINESS ANALYST - BUSINESS CHANGE & TRANSFORMATION

SALARY: £45,000.00-60,000.00 + benefits

LOCATION: HOME BASED (UK) WITH OCCASIONAL TRAVEL

Are You?...

A Business Analyst with experience delivering business change, transformation or process improvement?

The 'Swiss Army knife' of the team - comfortable analysing data, improving customer journeys, facilitating workshops and getting stuck in where needed?

Commercially minded, curious and focused on delivering business outcomes rather than just documenting requirements?

Excited by AI and automation, with experience supporting technology-enabled change?

Based in the UK with valid right to work?

Join Us At Simplify!

Join the UK's largest group of property services—a business that's continually evolving and where your work will directly influence how we operate.

As we accelerate our transformation journey, we're embracing AI, automation and smarter ways of working to deliver better outcomes for our colleagues, customers and business.

Benefits

Competitive Salary of £45,000.00-60,000.00, remote workong options (hybrid and office based options also available if preferred), 25 Days Holiday (Plus 8 Days Public Holiday) rising with length of service, Option To Buy Or Sell Holiday, Company Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP 24-hour service, Retail Discounts Plus Many More!

What You'll Be Doing

We're looking for an accomplished Business Change Business Analyst who thrives on variety.

You'll be equally comfortable analysing data, facilitating workshops, mapping customer journeys and identifying opportunities to improve the way we work.

This isn't a traditional IT Business Analyst role focused purely on systems or documentation. We're looking for someone who rolls their sleeves up, adapts to each project and becomes a trusted problem solver.

Working across multiple business change and transformation initiatives, you'll partner with operational teams, project managers, product owners, technology colleagues and senior stakeholders to deliver practical solutions with measurable business outcomes.

Using data, insight and stakeholder feedback, you'll improve customer and colleague journeys while driving continuous improvement. You'll also bring experience supporting AI, automation or emerging technology initiatives.

If you enjoy fast-paced environments, thrive in ambiguity and take ownership for delivering results, we'd love to hear from you.

Key Responsibilities

Lead business analysis across transformation and continuous improvement initiatives.
Facilitate workshops to understand business needs and opportunities.
Analyse data to identify trends, root causes and improvements.
Map current and future-state processes and customer journeys.
Improve customer experience, operational efficiency and business performance.
Capture, analyse and document business requirements.
Produce process maps, user stories, business cases and BA artefacts.
Challenge existing processes and recommend practical improvements.
Shape solutions, outcomes and benefits with stakeholders.
Identify opportunities for AI, automation and emerging technologies.
Partner with operational, project, product and technology teams.
Support testing, implementation and business adoption.
Track outcomes and benefits realisation.
Manage changing priorities and multiple workstreams.
Take ownership and get involved wherever needed to deliver results.

Core Requirements

Proven Business Analyst experience delivering business change, transformation or process improvement.
Workshop facilitation and stakeholder engagement at all levels.
Strong business process analysis and process mapping skills.
Experience using data to support recommendations and decisions.
Experience supporting AI, automation or emerging technology initiatives (desirable).
Experience improving customer or colleague journeys.
Strong requirements elicitation, analysis and documentation skills.
Ability to analyse business problems and recommend practical solutions.
Experience supporting business change and adoption.
Strong stakeholder management and influencing skills.
Experience managing multiple priorities in a fast-paced environment.
Strong analytical, problem-solving and communication skills.
Experience working in Agile, Waterfall or hybrid environments.
Intermediate Microsoft 365 skills, including Power BI.

Additionally, for Senior Business Analyst appointments:

Experience mentoring, coaching or supporting other Business Analysts.

Desirable Knowledge & Experience

BCS Business Analysis qualification (or equivalent).
AI, automation or technology-enabled improvement.
Experience within property, legal, financial services or another complex operational environment.
Business case development and benefits realisation.
Lean Six Sigma, Change Management or Process Improvement qualification.
Visio, Miro, Lucidchart or similar.

Our Hiring Process

You’ve checked out our job ad.

It’s gathered your interest and you’ve applied using our easy application process.

If shortlisted, you will be invited to participate in a 20 minute telephone screening

If successful, we will invite you to attend a Microsoft Teams video interview. This interview will last for approximately 1 hour and incorporate a short pre-set presentation element.

If successful, we’ll make you an offer and get the ball rolling.

After joining us, you can recommend friends to join us too, earning a referral bonus for each successful appointment!

What Success Looks Like:

You'll wear multiple hats and get stuck in.
Take ownership and deliver business outcomes.
Think analytically while remaining pragmatic.
Enjoy working with data, people, processes and technology.
Build trusted stakeholder relationships.
Challenge constructively and seek continuous improvement.
Turn complex problems into practical solutions.
Thrive in ambiguity and changing priorities.
Communicate confidently at all levels.
Embrace AI, automation and innovation.

Not the Right Fit if:

Your experience is primarily technical IT delivery rather than business change.
You prefer documenting requirements over improving the business.
You avoid ambiguity or changing priorities.
You're more process-focused than outcome-focused.
You'd rather coordinate than get stuck in.
You can't demonstrate measurable business outcomes.